Frequently Asked Questions
Everything you need to know about your Mint & Lily experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. For personalized items, please allow an additional 2-4 business days for production before shipment.
What materials are used in Mint & Lily jewelry?
Our jewelry is crafted from high-quality materials including 18k gold plating, rose gold plating, and premium stainless steel. All pieces are hypoallergenic, lead-free, and tarnish-resistant.
Can I return my purchase if I am not satisfied?
Yes, we offer a 30-day return policy for most items in their original condition. Please note that custom-made or personalized jewelry is final sale and cannot be returned unless there is a manufacturing defect.
How should I care for my jewelry to ensure it lasts?
To maintain the brilliance of your pieces, avoid contact with harsh chemicals, perfumes, and lotions. We recommend removing your jewelry before swimming or showering and storing it in a dry place.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping times and costs vary by location and will be calculated at checkout.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your package's progress.