Returns & Exchanges
We want you to love your Mint & Lily jewelry, which is why we offer a 30-day return policy for most items in their original condition. Please note that personalized or custom-made pieces are final sale and cannot be returned unless they arrive damaged.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Prepare Your Package
Securely pack your jewelry in its original Mint & Lily gift box and protective pouch to ensure it remains safe during transit.
Ship It Back
Print the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects your returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing